Backstage Travel: No 1 – the concierge
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Never off duty – the Mr Fixit of the hospitality world.
He wears a secret-service-style earpiece and a dark suit. He has contacts all over London and he’ll go to extreme lengths to spend your money, should you wish. There’s something rather cloak and dagger about the job of a hotel concierge.
Ben Malpass admits it’s tough trying to meet the demands of guests at the 268-room Savoy. “We are given the task to just get it done. Don’t break the law, obviously, but the priority is to keep the guest happy. We will go to extraordinary lengthsto get guest requests satisfied.”
The term concierge derives from the Latin conservus, meaning “fellow slave”, and indeed a concierge’s function is to serve guests free of charge (if you don’t count the room rate and tips). The concierge will facilitate whatever a guest wants – and in the luxury market that…
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